I Hate Talking to Automated Recordings — Keep Pressing Zero!

This morning I went downstairs to check on Dad. He was writing a check to pay a bill for his credit card. It was for his Capital One card and he has a Rewards Account like we do. He wanted to know how much he has in rewards so that he could use it toward the cost of repairing his shed in the backyard. Simple, right? I just took his card and Social Security number to come up to the computer and set up the online account. Not even close.

I started with the online chat and tried to tell them that I was getting an error message when I tried to set the account up online. They can not do a lot with those types of issues. I ended up having to call. That is when the fun started. I hate talking to recordings and pressed zero several times to be connected to a live agent.

I Had to Have My Dad Authorize Each Agent to Speak With Me!

Dad can’t hear very well even with his hearing aids. We tried to convince him to get this set up last year right after Mom passed away. Now he knows why. It will help us to help him. I happy that the issue is resolved. My Dad is now the main account owner and my sister and I are authorized users. The next step is getting the online account set up once this change makes it through the system. The hour was not wasted so that is good. They should just allow their agents to do more than one or two functions before passing us along to the next one.

I still managed to get some other work done before all that started. I am happy about that.

Have a great rest of your Monday and see you tomorrow.

Celebrating Roy’s Halloween Birthday and Happy Halloween!

Good Morning!

I am doing my post early today because I want to spend time with Roy!

Very happy and grateful that we can do that. What are we doing? Just hanging out and enjoying our freedom. His daughter is coming over later on and we’ll have dinner and cake. We went to the grocery store early this morning to pick up chocolate eclairs in the bakery section and they didn’t have any available. So we got a nice little decorated chocolate cake instead. Gotta have some kind of dessert for the birthday celebration. Cake is good and chocolate cake with chocolate frosting is even better.

Dinner will be rib steaks on the grill, roasted potatoes, sautéed mushrooms and onions and green beans. Even though we have real winter here Roy uses the grill all year round. Nothing like a steak on the grill. Can’t beat that flavor.

At noon we will have our family call on FB Messenger. One of my sisters is in Mexico City so she’ll be joining us from there. She and her partner are there celebrating her birthday.

Have a great day everyone and see you again tomorrow!

Happy Friday! My Week was Great! How Was Yours?

This has been a pretty good week and so I don’t mind that it is already Friday.

I have been working on my Lead Capture Pages for another project and with that, I learned how to create a link rotator. My goal is to have most everything for my projects hosted on my domain in order to build my brand.

On our Click Track Profit, Inner Circle Mastermind Blain introduced me to the Bootstrap CSS framework for building pages that look good on mobile phones. If you don’t know what CSS stands for, it’s Cascading Style Sheets. My understanding of it is that it’s what makes your pages look pretty. I spent some time with it this morning and I will probably work with it again this afternoon.

I was trying to use it to put my favicon on my lead capture pages so that they will show up as my blog posts do. The little picture of me up there on the tab is a favicon. It lets your audience know that they have reached your site. Right now my lead capture pages don’t have them and it’s a little frustrating. But I will get it figured out. I enjoy trying to work on stuff and find the answers myself first. I don’t wait too long to ask questions though because I have so much I want to get done. Sometimes I am even able to help other people and share what I have learned.

One of the best ways to retain what you have learned is to teach it to someone else. That is much easier to do when the audience you’re trying to teach or train is receptive to learning. In my corporate job I had two people reporting to me who were not so receptive to learning how to catalog. I gave up because it was just easier for me to do it myself. And I loved the cataloging part of my job way more than the supervising part.

I hope everyone has a great rest of your Friday. I will be back here again tomorrow.